Monday, October 7, 2013

Customer Service Experience

Although I am terribly late in completing this task, here goes....

I last ate out at a restaurant on Friday, October 4 at a local restaurant called OKRA. I eat there all the time and am friends with (and former employee of) the owners and typically have good experience. But, as in any place you eat at regularly you find that you prefer some servers over others. On Friday, I was lucky to get the waitress I really like. She has taken the time to learn what I like and always jokes that I am in such good moods on Fridays. When she waits on me, I never have to ask for refills or the check, she is always on top of it, and Friday was no exception. My one complaint is that she is one of those waitresses who calls everyone sweetie and honey...I don't really like that. To me, calling customers pet names is a little too informal and frankly insincere since you call EVERYONE sweetie, etc. Plus, calling people by some pet name tells me that you never took the time to learn their actual name. But, that is a minor complaint, I suppose she could call me much worse than sweetheart. OKRA is very consistent and the food is fantastic, so I usually leave a very happy girl!